Refund policy

You may return your Pistolis Jewelry creation within 30 days following delivery, for exchange or for refund to your credit card or PayPal account.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds will only be accepted when carried out by the same individual the sales receipt is under the name of, being transferred to the bank account the purchase was originally made from.

Custom-made and personalized jewelry cannot be returned or exchanged.

To start a return, you can contact us at support@pistolisjewelry.com.

If the ring, necklace, or bracelet you ordered does not fit, please email us at support@pistolisjewelry.com, and we will be happy to exchange your piece for a different size or a different design.